Right of Withdrawal & Refund Policy

1. Statutory Right of Withdrawal

When you subscribe to digital services from iptvprimeus.site, you possess the statutory right to withdraw from your contract within 7 calendar days from the exact moment your Xtream Codes API or M3U playlist credentials are confirmed and delivered to your WhatsApp or email.

To exercise this right without complication, you simply need to transmit an unambiguous statement notifying us of your decision to withdraw before the 7-day window expires.

2. Technical Support Resolution First

In over 95% of reported cases, streaming anomalies (such as audio desynchronization, buffering on specific channels, or player playlist loading errors) stem from simple local client settings:

• Hardware video acceleration settings inside players like TiviMate or IPTV Smarters Pro.
• Local ISP video traffic throttling during peak sports fixtures (which is solved immediately via our VPN-friendly protocol).
• Sub-optimal Wi-Fi router DNS cache (readily corrected by setting Google DNS 8.8.8.8 or Cloudflare 1.1.1.1).

Our senior engineers at +18195099400 are available 24/7 on WhatsApp to troubleshoot these issues immediately. We ask that customers allow our team an opportunity to optimize your device before terminating service.

3. Eligibility Criteria for Refunds

Full refunds are promptly granted under the following qualifying conditions:

• Persistent Server Downtime: If server delivery from our primary and failover Anti-Freeze 6.0 CDN clusters experiences persistent disruption unresolvable within 24 hours.
• Incompatibility: If our engineering team is unable to establish an active playback stream on your verified compatible hardware (Firestick, Android TV, Apple TV, Smart TV).
• Timely Request: The withdrawal notification is received within the 7-day calendar window from initial order completion.

4. Situations Not Eligible for Refunds

Refunds cannot be issued under the following circumstances:

• Requests submitted after the 7-day guarantee window has elapsed.
• Purchases where a customer intentionally violates the concurrent device connection limit specified on their plan.
• Issues proven to result from customer internet bandwidth falling below our clearly documented minimum requirements (< 15 Mbps broadband).
• Temporary, localized single-channel maintenance where alternate 4K/FHD backup channel feeds remain fully functional.

5. How to Submit a Withdrawal Notice

Submitting a cancellation is effortless and involves zero bureaucracy:

• Method 1 (Instant WhatsApp): Send a message to our 24/7 concierge at +1 819-509-9400 stating “Right of Withdrawal Request” along with your account email or transaction ID.
• Method 2 (Email): Send an email with the subject line “Withdrawal Notice” to [email protected].

6. Model Withdrawal Notice Form

You may optionally copy and paste the form below when contacting our desk:

7. Reimbursement Timeline & Method

Once your withdrawal is verified and processed, iptvprimeus.site will refund all payments received from you for the corresponding subscription.

• Reimbursement Method: Funds are returned using the identical payment method utilized during initial checkout (credit card reversal, debit card refund, or crypto/merchant gateway).
• Processing Window: Refunds are initiated within 24 to 48 hours. Depending on your banking institution or card issuer, funds will appear on your statement within 3 to 7 business days.
• Zero Processing Fees: We do not charge cancellation penalties or administrative fees for exercising your right of withdrawal.

8. Customer Support Center

For any questions regarding our withdrawal policy or billing transparency:

• WhatsApp Live Chat: +1 819-509-9400
• Email: [email protected]
• Office Address: 1908 Ave J, Brownwood, TX 76801, United States